We have an urgent opening for Helpdesk Support Executive to work in the NCR Region and to support through phone/email to users across all over India who are using our online products/solutions. Should be an undergraduate with good communication skills. Need good fluency in Hindi and English.
- Experience: 1 Year +
- Education: B.Sc (IT) / BCA degree
- Job Location: New Delhi
- Job Ref code: 1412HDE01
- Industry: IT/ Computers - Software
- Answering incoming calls seeking information
- Resolving queries through emails
- Escalation of queries / grievances, if required
- Preparation of MIS / Invigilation job, if and when needed
- Must be well versed with handling issues related to online software that are used by the target user groups.
- Responsible for supporting the Service Desk Tickets with reference to the software being used by the user groups.
- Receives and responds to customer problems, issues, and requests
- Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents
- Provides first level support for resolution of customer incidents
- Combines demonstrated technical skills with exceptional customer service in daily responsibilities
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
- Working knowledge of internet email application e.g. Microsoft Outlook etc.
- End User Support
- Spoken & Written English, Good Communication
- Active & responsive
- Capable of providing Level-1 support on Telephone
- Six day working