Date of launch: 28/02/2015
Brief background:NORD Drive systems Pvt. Ltd. (NDPL) is a 100% subsidiary of Getriebebau Nord (GBN). A world class facility was established in the year 2005 at Hinjewadi / Pune, the engineering capital of India, to serve the customers in India and the SAARC countries. The Complaint Management System (CMS) for NORD caters to all the after sales service activities of Nord Drive Systems. Customer Complaints can be generated via the system with a unique complaint Number which is then assigned to Service Engineers by dedicated Service Managers and Service Coordinators in order to resolve the complaints with in the set Service SLA’s.
Various Features of this project are:
Size of Audience reached : In house System for NORD (50 – 70 users)
Size of Audience intended to reach over next one year (if available):N/A
Technology platform: Java 1.6, JSP 3.0, Servlet 2.0, Resin 4.0.0, EJB 3.0, My SQL 6.0
Demo or Live URL of the project (if available): In House Implementation for Nord