Help Desk Support Executive(Code: 1412HDE01)

We have an urgent opening for Helpdesk Support Executive to work in the NCR Region and to support through phone/email to users across all over India who are using our online products/solutions. Should be an undergraduate with good communication skills. Need good fluency in Hindi and English.


  • Experience: 1 Year +
  • Education: B.Sc (IT) / BCA degree
  • Job Location: New Delhi
  • Job Ref code: 1412HDE01
  • Industry: IT/ Computers – Software

Job Description:

  • Answering incoming calls seeking information
  • Resolving queries through emails
  • Escalation of queries / grievances, if required
  • Preparation of MIS / Invigilation job, if and when needed
  • Must be well versed with handling issues related to online software that are used by the target user groups.
  • Responsible for supporting the Service Desk Tickets with reference to the software being used by the user groups.
  • Receives and responds to customer problems, issues, and requests
  • Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents
  • Provides first level support for resolution of customer incidents
  • Combines demonstrated technical skills with exceptional customer service in daily responsibilities
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Working knowledge of internet email application e.g. Microsoft Outlook etc.
  • End User Support
  • Spoken & Written English, Good Communication
  • Active & responsive
  • Capable of providing Level-1 support on Telephone
  • Six day working