Server Support Engineer

Currently, we are having urgent openings for server support engineers with experience in Azure. Job Location :Delhi & NCR Region, India.

Job Description:

  • Experience: 3.5 Year +
  • Education: B.Tech/MCA Degree
  • Job Location:Delhi & NCR.
  • Job Ref code: 1907SSE03
  • Industry: IT/ Computers – Software

Desired Profile:

  • Provide second-level support of Concerto Cloud’s infrastructure, virtual machines, and customers in a fast-paced, highly-available, cutting-edge environment
  • Manage Windows Server 2012 R2 and 2008 R2 Active Directory domains, including planning, configuring, optimizing, and maintaining
  • Support and maintain all servers, SANs, network equipment, and other related software/hardware for Cloud customers
  • Take on and complete project-based work, during periods of downtime, as delegated from Cloud and Application Engineers
  • Operate as a World-Class customer support agent in order to facilitate a high degree of customer satisfaction for all Cloud customers daily
  • Participate in team building exercises and develop strong relationships with team members and customers.
  • Seek ways to contribute to continuous improvement during downtime either through working projects or personal training on new topics
  • Fulfill the role of Peer Partner to newly hired team members
  • Report to the role of Cloud Operations Manager

Key Responsibilities:

  • Strong desire to tackle complex issues and learn to provision and troubleshoot access to new technologies
  • Install, support, and troubleshoot server and workstation operating systems including Windows Server 2008R2/2012R2, Windows Desktop, Linux, and Mac OS X
  • Support and maintain enterprise-scaled server environments; analyze and resolve problems associated with server hardware and software
  • Provide dedicated tier 2 technical support
  • Maintain and develop Concerto tools, templates, documentation, and systems to support a high-availability production cloud environment
  • Respond to service incidents to resolve network, operating system, and application errors in a timely manner
  • Create various administrative reports to ensure accurate and timely record keeping
  • Follow defined processes and procedures for data center and cloud computing activities, including onboarding new customers, scheduling production maintenance, and supporting cloud customers
  • Adhere to configuration and change management procedures, including changes, upgrades, patches, etc. that correspond with change control methodologies, using ITIL standards
  • Update systems and application software as required to maintain current patches & fixes
  • Maintain continuous, open, and consistent professional communication with customers, peers and management and employs active listening to confirm understanding
  • Continue to acquire and apply new knowledge and learning

Minimum Requirements - Education, Skill & Abilities:

  • Bachelor’s degree in Business, Accounting, MIS or equivalent experience
  • Minimum three years technical expertise in systems installation, configuration, maintenance, and support
  • Experience with VMWare ESX or Microsoft Hyper-V hypervisor
  • Demonstrate strong experience in at least one of the four following areas: Windows Server System Administration, SAN Administration, Virtualization Administration, or SQL Administration
  • Demonstrated understanding of Cloud System Architecture
  • Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements
  • Proficient in Microsoft Office applications
  • Excellent communication and relationship building skills
  • Excellent problem solving and analytical skills
  • Strong time management and organizational skills
  • Valid Driver’s License required

Preferred Requirements � Education, Skill & Abilities:

  • Master’s Degree in Business, Accounting, MIS or equivalent experience
  • Three years experience supporting customer environments within Public or Private Cloud
  • ITIL Foundation certified
  • Microsoft Certified Solutions Associate (MCSA) certified
  • Some experience with basic MS SQL database administration tasks such as account creation, backups, and restores
  • Prior experience with Active Directory administration
  • Customer project driven consulting/development organization experience preferred

Working Environment:

  • Office/Home Environment
  • 24/7 on call rotation